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Social Engagement

In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Today’s customers make decisions based on user reviews and online discussions. Conversations that were once had in person now take place on Facebook or Twitter. People are more informed, and they’re getting their information in new ways, from new sources. With Microsoft Social Engagement, you can listen, analyze, and drive engagement all within Microsoft Dynamics CRM, Microsoft Dynamics Marketing, or standalone.

Microsoft Social Engagement offers hosted online services available to a wide variety of customers and is comprised of the following social capability components within the software application:

  • Social Media Monitoring : Ability to listen to and monitor publicly available social communications across public and managed networks administered by third parties.
  • Social Analytics : Ability to identify, compute, and project queries related to publicly available documents and posts.
  • Social engagement : Improve your social media presence by engaging with social communities with rich multimedia – replying and publishing.
  • Social CRM : Integrate social interactions into an end-to-end customer experience, with the ability to create leads or cases from social posts, right within Microsoft Dynamics CRM.
  • Social engagement : Improve your social media presence by engaging with social communities with rich multimedia – replying and publishing.
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